Technical Support |

Technical Support

Datanet Systems provides remote and on-site technical assistance services for:

  • rapid recovery from failures of the IT and communication infrastructure,
  • assistance for routine maintenance activities,
  • prompt interventions in case of critical issues or upgrades of the operational capacity.

The support services ensured by Datanet Systems consists in the following:

  • Single point of contact access to the Technical Assistance Center (TAC) of Datanet Systems for service requests, by Internet or phone.
  • On-site interventions with or without spare parts, as agreed with the client, to replace faulty hardware all over Romania, with the following response times:
    • 2 hours in Bucharest, Bacau, Cluj, Timisoara, Craiova, Constanta, Brasov, Oradea, Iasi, Galati and
    • 4 or 8 hours in the rest of Romania, depending of the availability of a national road to the location.
  • Availability of software updates during the contract period.
  • Expert-level technical assistance for maintenance and support for fault isolation, supply of workarounds and patches when available, escalation of the unsolved problems to the manufacturer.
  • Service availability: 24/24 hours,  with the possibility of contracting a coverage of 8 hours a day, 5 days a week.

Or call our Technical Assistance Center:

0788 365 1470788 365 147  |  0788 365 5180788 365 518

(for customers with active support contracts)

(for customers with active support contracts)