Login to the Customer Support application at
 

https://www.datanets.ro/helpdesk         or         https://www.datanetsystems.ro/helpdesk

 

For enhancing the quality and responsiveness of the customer support provided, Datanet Systems implemented a web-based Case Tracking System. Behind the interface with the customer, the application has a complex engine for case tracking, logging, and internal escalation schedules.

The web case tracking application help our customers to:

• maintain an accurate log of the technical support received from Datanet Systems;

• benefit of the automatic escalation functions insured by the application;

• upload and download files using the web interface during the communication with our Technical Support team;

• security of the client data, using https protocol.

Datanet Systems customers with active service contracts can contact our Dispatchers as follows:
Between 09:00 - 18:00 Monday to Friday, except Romanian official holidays:

• calling Dispatcher at 0788 365 147 or 0788 365 518

• faxing Dispatcher at +40 21 317 97 97

• sending email to support@datanets.ro

• opening a new case at https://www.datanets.ro/helpdesk or https://www.datanetsystems.ro/helpdesk

Between 18:00 - 09:00 Monday to Friday, during weekend and official holidays:

• opening a new case at https://www.datanets.ro/helpdesk or https://www.datanetsystems.ro/helpdesk

When opening a new case, the user should include the following information in the case description:

• Detailed problem description

• Equipment involved
• Telephone number where Datanet Systems Dispatcher can call back within max. 30 minutes.